FAQs

A: Absolutely. We use established vendors to host our site and manage our transactions.

A: We do not test our products on animals.

A: Most of our products are vegan, but we do have some products that contain beeswax. Please check the ingredient list for more information.

A: Only the eye cream is fragrance-free currently, although we are hearing a great deal of interest, so watch this space.

A: Our products are suitable for all skin types.

A: Contact us at “support@1212Gateway.com” with your order # and we will assist you.

A: All sales are final.

A: After you place your order, you will receive a tracking number from the courier via email.

A: Contact us at “support@1212Gateway.com” with your order number so we can assist you.

A: Contact us at “support@1212Gateway.com” with your order number so we can assist you.

A: Shipping costs are dependent upon size, weight, and ship-to address. You will receive a price prior to shipment.

A: International transaction regulations vary by country, and by US regulations.  Rest assured that all our products are developed with the highest global standards.  But if there is any problem with importation, we will gladly refund your order.  Simply contact us at support@1212Gateway.com with an explanation and supporting documentation, and we will refund your payment to your credit card.

A: Most orders are sent via UPS, FedEx, USPS, or DHL (international) depending upon location and shipping preference.  Overseas customers are responsible for any VAT and/or import duties, which vary by country.

A: Shipping times depend upon the method of shipment, seasonal variations, and the ship-to address.  When you receive the shipping details, it will contain an estimated date of delivery. For ground, domestic orders, we usually allow up to a week for processing and 4-5 business days for domestic delivery.

A: We are unable to offer refunds, returns, or exchanges. All sales are final.

A: Your credit card will be charged at the time of order.

A: We accept all major credit cards and PayPal, ShopPay, and Apple Pay.

A: Please contact your credit card provider.

A: Please double check that billing, address, and other required info is filled in correctly. If all information is accurate, you may wish to contact your credit card provider, or simply try again later.

A: In the check-out process, you will be asked both for your billing address and your shipping address.

A: During check-out, there is a field for discount and credit codes.

A: If we are confident in the replacement date, we will offer a chance to pre-order.  If there is uncertainty regarding the replacement date, we simply ask you to try again later.

A: We can only accept one promo code per order.

A: No, unless otherwise noted.

A: Unfortunately, we cannot refill any packaging due to sanitation regulations and logistics; But all of our packaging and containers are recyclable, so we ask you please to recycle or reuse them.

A: Our products have all been tested for skin sensitivities, and our ingredients are all-natural, but please stop using the product, and check with your doctor.  Our ingredients lists are both on the product and on the website.